Privacy Policy
Effective Date: 15 September 2025
DOUBLE ELEVEN LIMITED (trading as managedbyeleven) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website managedbyeleven.com and use our services.
1. Information We Collect
We collect different types of information to provide and improve our services.
A. Personal Information
Name
Email address
Phone number
Postal address (billing/correspondence, property address)
Payment information (e.g., payment method token/last 4 digits via our processor; we do not store full card details)
Tenancy/ownership details (e.g., lease information, unit number, move-in/out dates)
Repair/maintenance information (e.g., access instructions, photos of issues)
B. Non-Personal Information
Automatically collected when you interact with our website:
IP address
Browser type and version
Operating system and device type
Browsing behaviour (pages viewed, time on page, referring/exit pages)
General location derived from IP
C. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyse site performance, and personalise content. For more details, please see our Cookies Policy (link from your footer).
2. How We Use Your Information
We use the collected information for the following purposes:
To Provide and Improve Services:
Process payments, manage tenancies and properties, coordinate repairs and contractor visits, issue statements, and improve user experience.
Marketing:
Send newsletters and service updates/promotions (you can opt out at any time).
Communication:
Respond to enquiries, send transactional emails (e.g., repair updates, invoices, notices), and provide service announcements.
Security and Compliance:
Prevent fraud, comply with legal and regulatory obligations (e.g., safety certificates), and ensure website and data security.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your data with third parties in the following cases:
Service Providers:
Trusted third parties who assist in delivering our services (e.g., payment processors, IT hosting, CRM/email platforms, maintenance contractors/engineers, inventory clerks, cleaning and move-in/out services). These parties only receive the data necessary to perform their functions.
Legal Requirements:
Where required by law or to protect our rights, property, or safety (including debt recovery and regulatory requests).
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
4. Your Rights
Depending on your location (including the UK/EEA), you may have the following rights regarding your personal data:
Access & Correction: Request a copy of your personal data and correct inaccuracies.
Data Deletion: Request deletion of your personal information, subject to legal/operational obligations.
Data Portability: Receive your data in a machine-readable format.
Restriction/Objection: Request we restrict or stop certain processing.
Marketing Opt-Out: Opt out of promotional emails by using the unsubscribe link or contacting us.
To exercise your rights, contact us at hello@managedbyeleven.com. We may need to verify your identity before fulfilling requests.
5. Data Security
We implement industry-standard security measures (encryption in transit, access controls, firewalls, regular reviews) to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law (e.g., tax, accounting, regulatory). After the retention period, we securely delete or anonymise your data.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.
8. International Data Transfers
If you are accessing our website from outside the United Kingdom/EEA, your information may be transferred to and stored in countries with different data protection laws. Where we transfer personal data outside the UK/EEA, we rely on appropriate safeguards (e.g., standard contractual clauses) where required by law. By using our services, you consent to these transfers.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically to stay informed.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Company (Data Controller): DOUBLE ELEVEN LIMITED (trading as managedbyeleven)
Company number: 07111656
Phone: 020 7724 9199
Email: hello@managedbyeleven.com
Address: 51 Crawford Street, London, W1H 4JA, United Kingdom
If you are in the UK, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (ico.org.uk). We would appreciate the chance to address your concerns first—please contact us using the details above.