Terms & Conditions

1. Introduction

Welcome to managedbyeleven! These Terms and Conditions (“Terms”) outline the rules and regulations for the use of our website, located at https://www.managedbyeleven.com (“Website” or “Site”). By accessing or using our Site, you agree to comply with these Terms. If you do not agree, please refrain from using the Website.

Nothing on this Website constitutes legal, financial, or professional advice. Our property management services are provided under separate written agreements.

2. Definitions

• “Company”, “we”, “us”, or “our” refers to DOUBLE ELEVEN LIMITED, trading as managedbyeleven, registered in England & Wales (Company No. 07111656) with registered office at 51 Crawford Street, London, W1H 4JA.

• “You” or “User” refers to any individual or entity accessing or using the Website.

• “Services” refers to our offerings described on the Website, including but not limited to Full-Service Property Management, Refurbishments & Interiors, 24-Hour Repairs, Premium Cleaning, Tenant Finder, and Compliance & Advisory.

• “Content” means all text, images, graphics, logos, documents, and other materials on the Website.

• “Portal” means any client, tenant, or contractor portal or form we provide for communications, payments, repairs, or documentation.

  
  

3. Use of the Website

• You must be at least 18 years old to use this Website.

• The Content is for general information only and is subject to change without notice.

• You are responsible for maintaining the confidentiality of any account credentials and for all activities under your account.

• You agree not to use the Site for any unlawful purpose or in a way that could damage, disable, overburden, or impair the Site or interfere with any other party’s use.

• We may suspend or restrict access to the Website or Portal for maintenance, security, or operational reasons.

  
  

4. Intellectual Property

All Content on the Website—including text, images, graphics, logos, icons, and software—is the property of DOUBLE ELEVEN LIMITED or its licensors and is protected by copyright, trademark, and other applicable laws. You must not reproduce, distribute, modify, or create derivative works from any Content without our prior written consent. You may link to public pages of the Website in a fair and legal manner that does not damage our reputation or suggest endorsement.

5. User Obligations

• Do not upload or transmit viruses, malware, or harmful code.

• Do not attempt to gain unauthorised access to any part of the Website, servers, or databases.

• Do not use automated systems (bots, scrapers) to access the Site without our permission.

• Information you submit via forms or the Portal must be accurate and complete.

• You must not misuse repair reporting, payments, or communications tools (e.g., false reports, abusive content).

  
  

6. Limitations of Liability

To the fullest extent permitted by law, DOUBLE ELEVEN LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website, including but not limited to loss of profits, data, goodwill, or business opportunities.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. The Website is provided “as is” and “as available”; we make no warranties regarding availability, accuracy, or suitability of the Content for any purpose.

7. Third-Party Links & Tools

The Website may contain links to third-party websites or integrate third-party tools (e.g., payment processors, mapping, scheduling). These are provided for convenience only. We do not control and are not responsible for the content, policies, or practices of third parties, and your use of them is at your own risk and may be subject to their terms.

8. Termination

We may terminate or suspend access to the Website or Portal immediately, without prior notice or liability, for any reason, including (without limitation) breach of these Terms. Upon termination, your right to use the Website will cease immediately. Sections that by their nature should survive termination shall survive (including Intellectual Property, Limitations of Liability, Governing Law).

9. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict of law provisions. The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Website.

10. Changes to Terms

We may update these Terms from time to time. Changes are effective immediately upon posting on this page, indicated by the “Last updated” date below. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

Last updated: 15 September 2025

11. Contact Us

If you have any questions or concerns about these Terms, please contact us:

• Email: hello@managedbyeleven.com

• Phone: 020 7724 9199

• Address: 51 Crawford Street, London, W1H 4JA

Regulatory : Member of the Property Redress Scheme